Delivery & Return policy
I deliver any order to mainland France and, following specific conditions, worldwide, through Colissimo (French Post) and the international delivery service adapted to the destination when it passed the boarder (Deutsche Post USPS, Parcel Force, Australia Post, ect.). These charges are payable by the customer.
TRACKING YOUR PARCEL
You will be informed by e-mail that your parcel is on it way and you will be provided with the tracking number.
RETURN POLICY
Satisfied or refunded. You have 14 days from the date of delivery to change your mind.
Please contact me beforehand at charlotte@super-ceramics.com and let me know the item(s) that you wish to return. Following this request, you will be informed about the return procedure.
The shipping costs for a return are the responsibility of the customer. Returned products must be in perfect condition, in their original packaging, as they were delivered.
The risks associated with this return are the responsibility of the customer. You are therefore recommended to use a carrier offering tracking and insurance of the returned merchandise. In the event that it is lost or damaged during transport, I can not refund the product and you must make a claim directly with the carrier.
To receive another product to replace the returned one, a new order must be made on the site.
TRACKING YOUR PARCEL
You will be informed by e-mail that your parcel is on it way and you will be provided with the tracking number.
RETURN POLICY
Satisfied or refunded. You have 14 days from the date of delivery to change your mind.
Please contact me beforehand at charlotte@super-ceramics.com and let me know the item(s) that you wish to return. Following this request, you will be informed about the return procedure.
The shipping costs for a return are the responsibility of the customer. Returned products must be in perfect condition, in their original packaging, as they were delivered.
The risks associated with this return are the responsibility of the customer. You are therefore recommended to use a carrier offering tracking and insurance of the returned merchandise. In the event that it is lost or damaged during transport, I can not refund the product and you must make a claim directly with the carrier.
To receive another product to replace the returned one, a new order must be made on the site.